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Our Privacy Policy

dhh88 (https://dhh88.cam) is a trusted online betting and casino platform in Bangladesh. Protecting our users' privacy is one of our highest priorities. This Privacy Policy ("Policy") describes how dhh88 collects, processes, stores, and protects your personal information when you use our website, mobile application, or related services. Please read this policy carefully. By continuing to use our platform, you are considered to have agreed to the terms of this policy.

1.Types of Information Collected

We collect various types of information to improve your platform experience and to meet applicable legal obligations.

a. Personal Information Provided Directly

• Full name, date of birth, and national identity card number
• Valid email address
• Residential address
• Financial information — bKash, Nagad, Rocket number or bank account details (for processing transactions)
• Username and password provided at the time of account registration
• Identity documents submitted for KYC verification

b. Technical Information Collected Automatically

• IP address and device identifier information
• Browser type, language settings, and operating system
• Page visits, click patterns, and session duration
• Referral URLs and search keywords
• Cookies and session storage data (details in section 6)

c. Transaction and Gameplay Information

• Deposit and withdrawal history and amounts
• Betting and gaming activity logs
• Bonus activation and wagering history
• Customer service communication records

2.How Information Is Collected

dhh88 collects information through the following methods:

• Registration form: Information you provide when creating a new account.
• Transaction process: Payment information automatically collected during financial transactions.
• Cookies and tracking technologies: To monitor your browsing behavior.
• Customer service communication: Information you share via live chat or email.
• Third-party sources: Information received from payment providers or identity verification services.

3.Purpose of Using Information

We use the collected information only for the following legitimate purposes:

• Account registration and management, and verification of user identity
• Completing financial transactions including processing deposits and withdrawals
• Taking anti-money laundering (AML) and anti-fraud measures
• Providing bonuses, promotions, and special offers from dhh88
• Ensuring 24/7 customer support and resolving complaints
• Maintaining platform security and detecting fraud
• Enforcing responsible gaming policies and monitoring problematic gaming behavior
• Meeting legal obligations and fulfilling regulatory requirements
• Personalizing the user experience and improving the platform

4.Information Storage and Security

dhh88 uses SSL encryption technology to keep all your personal and financial information secure. Our security measures include:

We retain your information only for as long as it is necessary or legally required. Even after an account is closed, certain information may be retained for a specified period in accordance with regulatory requirements. Once the retention requirement ends, information is securely deleted.

5.Sharing Information with Third Parties

dhh88 does not sell or rent your personal information. However, to operate our services, we may share information with trusted third parties in the following situations:

• Payment processors: With relevant financial institutions for processing bKash, Nagad, Rocket, and bank transfers.
• Identity verification services: To complete the KYC process.
• Technology service providers: For hosting, analytics, and platform maintenance.
• Legal and regulatory authorities: Based on valid legal orders or regulatory requirements.
• Fraud prevention agencies: To prevent money laundering and fraud.

Each third-party partner operates under strict confidentiality agreements and may only use your information for specified purposes. We ensure that all partners maintain adequate data protection standards.

6.Cookies and Tracking Technologies

Cookies and similar technologies are used to keep our platform functioning properly and to improve your experience.

Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: To understand how the platform is used and to improve services.
• Targeting cookies: To display relevant content based on your preferences.

You can manage cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

7.Your Rights

As a dhh88 user, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we have collected about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances, though exceptions apply for legal obligations.
• Right to restrict processing: You may request that processing of your information be limited in certain circumstances.
• Right to data portability: You may receive a copy of your information in a machine-readable format.
• Right to object: You may object to certain types of information processing.
• Right to withdraw consent: You may withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, send an email to [email protected] or contact us through our 24/7 live chat. We will try to respond to your request within 30 business days.

8.Protection of Minors

dhh88 strictly does not provide services to persons under the age of 21. Our platform is for adults only (21+). An age verification process is carried out at the time of registration and we do not knowingly collect information from any minor.

If we ever suspect that information belonging to a minor has been collected, the relevant account will be closed immediately and the collected information will be deleted. If you believe a minor has created an account without your permission, please contact us immediately.

9.Changes to the Policy

dhh88 may update this privacy policy from time to time. When changes are made, we will:

• Update the "Effective Date" at the top of this page.
• For significant changes, a notice will be sent to your registered email.
• A notification will be displayed on the platform.

If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly. If you do not agree to the terms of the updated policy, please contact us or stop using the platform.

10.Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: